“What you guys do is so important. Everyone we dealt with throughout the whole process was so careful and thoughtful. I’d never been through this before, never thought about it much, how much goes into it, how much we didn’t know, how much help we needed. You were all so wonderful. We couldn’t have done it without you. Our whole family thanks you from the bottom of our heart.”
"I really need to thank you – Patrice, Cathy, Kerry – you were a godsend. You walked us through every step of the process. You helped relieve the burdens, we knew what to expect each step of the way. You made it easy (can I say that? Is this ever easy?) but you made it easy. You guys are the best. I want them to know. We couldn’t have done it without them. I’ll tell everyone I know, you guys are the ones.”
“I just got a card from you – all you guys signed it, so nice. I wish we would have gotten my mom to the Pillars sooner, when she could have really met you guys sooner, and you could have known her better, instead of just her last days when she was really out of it. You are all so great. It’s so beautiful there, so peaceful. I can’t believe you called me, are helping me think through some of this, like what to do with all of her things, I’m kind of overwhelmed, I didn’t know you’d still be around to help with stuff like this. I had no idea hospice meant all of this.”
“You guys made things so not stressful, you have no idea. No idea. You ladies are all so special. My dad so looked forward to Wednesdays, he loved you so much! It’s been months now since he’s been gone. I’m still sad, but I think back of what a good decision we made, what good care he got from you all. I think he was in pain a long time before we asked you to come, I’m so glad we got you involved when we did, finally. Those last months he felt well enough to do everything he wanted to do. I feel really good about that, so even though I’m sad, I feel good about how he went out.”
“What a gift it was to have my dad at the Pillars, and to trust so completely in the care he received. I knew I didn’t have to be there 24/7, and I knew that it would even be ok if I wasn’t there when he died. I mean, I couldn’t be, 24/7, those weeks and months. But you all cared for him so well, and loved him. Such attention to detail, he trusted you, and I trusted you. It shared the burden, the weight, you know? And I wasn’t there when he died, and it was ok, really ok. Beautiful even. And when I got there and you all were so kind. You listened to me. You put that quilt over him, the one with the handprints on it, it was a symbol of all your kind attention, it was just right.”
"I couldn't have asked for anything better than what was given to us by hospice. You were all good people to work with. The two aides that came in especially, I couldn't believe what they did and how they went about it. Everything you all did - the nurses, everyone - all made this so much easier. We knew this wasn't going to be easy, but with hospice, it pulled us through. You cared, you really cared. I'd like to go back and thank the doctor who recommended you - she said 'there are a lot of hospices out there, but this one is the one I recommend', and that's why we called you."
"It's high class place - we wanted a high class place, and you guys really filled the bill. We couldn't believe it, you let all our family come. Sometimes there were 15 of us there in that room. And you let me stay over the night. I knew right away, after I came on the tour, I canceled all the other tours, I didn't even go to the other places. I wanted a place with dignity and high class for her, and we got it. I highly recommend it. I tell anyone who asks - heck, I'm even telling people who don't ask - the Pillars is an awesome place."
"The Pillars is the most amazing place, you made his last hours okay. I can't say enough good things, the staff have to know how important they are, it can't be an easy job. Anybody who can work like that, well, they are a special bunch of people. We made a lot of good connections there. We couldn't have been happier with his care. It was a very good experience. Say Hi to Kerry for me, she sure is a special lady. Say Hi to all the staff, really special people, every one of them."